Technical malfunction of the cash register equipment

Due to the blocking of various services, we faced a massive software failure affecting the operation of the cash register equipment. On April 6 and 7, Familia stores may have difficulties paying for goods, using promo codes and bonuses.

We are sorry if you were unable to make purchases or pay for items you liked in our stores. We are doing our best to fix the glitch. We will send a promo code with a discount for the next purchase to all customers who left their phone number with an employee at the checkout.

You can check the current list of operating stores in our chatbot or by calling the hotline: +7(800)100-33-90.